“Is there anything else that I can get for you in this moment.” Pause, smile, “Enjoy.” I have been to many restaurants in my day, and quite a few tea houses, but I had never seen a tea room get it so right. It was a Friday afternoon and we had taken our dear friend out to Tea at the Lowell hotel in Manhattan. New places on an important day are always a gamble, we have had experiences where the service, tea, and food were far below expectation and redemption teas were to be had. But this, this was one of the best.
Here, there were buttoned coats with the cursive L on the lapel, hot water for “topping up” with the teas (finally), and evidence of true training – the pouring was perfect, the fingers holding the lid in place mid-pour, the service over the right shoulder – bliss. It was easy to respect the staff at the Lowell. The manager of the tea room joined us for a bit and was happy to tell us all about the china and the history of the teas. You could hear the passion in how voice, that he had studied deeply in this topic and was proud of his position and of his tea room. Silverware custom made in Canada, first flush Darjeeling (that he thought we just had to taste, and so prepared a sample for us ) and complimentary pink champagne (because apparently we were incredibly charming)! I was so impressed and honored to have been served by such remarkable service people.
It was so nice to see the glory that is people who know what they’re doing. Thank you.